General Terms and Conditions (GTC)

§ 1 User
The user of these general terms and conditions is:

Bacana Skincare
Wildmeisterdamm 259,
12353 Berlin

§ 2 Scope of application
These General Terms and Conditions apply to all legal transactions between the user and a consumer (according to § 13 BGB a “natural person who concludes a legal transaction for purposes which can predominantly be attributed neither to his commercial nor to his independent professional activity”).

§ 3 Conclusion of the contract and storage of the contract text
The provisions of these GTC apply to orders which consumers conclude via the website of Bacana Skincare.

The contract is concluded with the user (see § 1).

The presentation and description of the goods on the website of Bacana Skincare does not constitute a contract offer.

By ordering a product by clicking on the button “order with costs” at the end of the ordering process, a consumer makes a binding offer to conclude a purchase contract. The contract is not concluded until the user sends an order confirmation by e-mail.

The text of the contract is saved for orders. Consumers receive an e-mail with the order data and the applicable GTC. After conclusion of the contract, the order data can no longer be viewed online.

§ 4 Payment
The statutory value added tax and other price components are included in the prices shown. Shipping costs are not included in the displayed price and may be additional.
The following payment options are available to consumers:

  • Paypal
  • Bank transfer
  • Credit card

§ 5 Delivery, delivery restrictions

Unless the description of a selected product explicitly states otherwise, delivery shall be made within 7 working days.
In the case of payment via bank transfer or Paypal, this period begins to run on the day after the payment order is issued.

§ 6 Transfer of risk
The risk of accidental deterioration or accidental loss of the goods shall remain with the user until the goods are handed over and shall pass to the consumer upon handover.

§ 7 Retention of title
The user retains ownership of the goods until the purchase price has been received in full.

§ 8 Warranty
The statutory warranty regulations apply

§ 9 Return and refund
The conditions for return and refund are listed on the Return and Refund page.